Questions we get often — and the straight answers that matter.
We keep the process simple and the promises honest, so you know exactly what to expect before the crew arrives.
Does someone need to be on site during the service?
Not necessarily. We can coordinate access instructions with your site contact and secure the space when we finish. For a first service, we recommend a brief walkthrough so we can confirm priorities.
What products do you use?
We default to eco-friendly, low-scent products and select the right kit for each surface. Tell us about any site requirements in the booking notes.
How are quotes calculated?
Every quote is based on the actual space: floor area, washrooms, service type, access, and site requirements. We review a few quick details and send a clear quote, typically within one business day.
Are your cleaners background-checked and insured?
Every Gaps crew member is vetted, background-checked, trained to our standards, and covered by our liability insurance.
What if I'm not happy with part of the clean?
Tell us within 24 hours and we'll return and re-do that area free of charge. If a recurring client isn't satisfied, the follow-up is folded into the next scheduled visit. We'd rather fix it than argue about it.
Do I need to provide equipment or supplies?
No — we bring professional vacuums, microfiber, eco-friendly product lines, and specialty tools. We can also follow site-specific product requirements.
Can I get the same cleaner every time?
Yes. A consistent crew learns your site and standards, which helps keep results reliable. We'll note your preference in the booking and do our best to keep the same team assigned.